Buy vs Lease in Toledo, OH

“ Exceptional service, friendly and helpful professionals. We had a great experience. ”

“ Jason was kind, patient and knowledgeable! The sales area was neat and clean! Thank you! ”

“ I had been looking for an RX 350 for a few months. I found one at a Lexus dealer in Arlington Illinois. I did a FaceTime with the sales person. I asked to see all the flaws on the car. Hardly any bad spots were pointed out. We negotiated over the phone and agreed on a price pending inspection. I made a 7 hour round trip drive to see and hopefully buy the car. When we arrived we had to wait a half hour for the cleaning of the car to be finished even though they knew what time we were coming. Finally it was ready. As I began to look at the car I was starting to see quite a few bad spots on the exterior. It didn’t take more than 20 seconds to realize this was not the one. It had allot of bad spots but the worst was 2 quarter inch dings that looked like the touch up was not done by a non-professional. As bad, It also had an 8” crease at the bottom of the passenger front and rear door. We left disappointed, somewhat disgusted, and worst of all feeling we were not treated with respect and honesty. A few days later I found a promising one online at Lexus of Toledo. I talked on the phone with sales person Jim Schenk. He sent allot of pictures and videos. It looked very nice. I asked him to be upfront on the condition of the car. He assured me it was one of the nicest 5 old year old cars he had seen in his 33 year career. We agreed on a price over the phone. The next day we drove to the dealership. When we walked in the front door Jim was there to greet us. He told us to look to our left. There was the car right on the showroom floor. A very nice touch. After looking at it for about 20 seconds I knew this was the one. Beautiful condition inside and out just as Jim described it on our phone call. I pointed out a couple spots to Jim. Within 5 minutes the detail technician was there and was able to get the spots out. After a successful test drive we sat down to sign a few papers. We then went to the Finance Manager’s office to review the financing. He offered some add ons that were available. There was no pressure to purchase them. We finalized a few details in Jim’s office and drove off happy and satisfied that I had purchased a great car. Literally a tale of 2 cities. If you want to have a great buying experience with a friendly ,down to earth, honest, sales person head down to Lexus of Toledo and work with Jim Schenk. You’ll be happy you did. ”

“ Always a good experience! Dan. ”

“ I'm going to get right to the point, Jessica Christian was just amazing and a pleasure to work with. The 2017 Honda Accord Sport was perfect and everything I was looking for. She is the complete opposite of what some "typical" car salespeople are/can be. She is friendly, polite, trustworthy, honest and I just felt extremely comfortable working with her. I love the car, it was pretty quick paper work and just a wonderful, overall experience, thanks Jessica! 5-Stars. ”

“ I recently purchased a Certified Pre-Owned Lexus GX460 from this dealership, and I can confidently say — the service and the overall process have been nothing short of exceptional. After noticing a small issue with the alignment, Denise personally went above and beyond to make sure everything was handled professionally and perfectly. She drove all the way from Toledo to Ann Arbor, picked up my vehicle, provided a loaner car, and then returned my vehicle after the alignment was done — the vehicle was clean with full tank of gas. It’s rare to find this level of care, responsibility, and true customer service these days. Denise didn’t just meet expectations — she redefined them. Her professionalism, kindness, and genuine dedication made me feel completely confident and valued as a customer. Huge thanks to Denise and the entire Lexus of Toledo team — you’ve earned my full trust and respect. I’ll recommend your dealership to everyone I know. ”

“ Clean, well stocked, competitive pricing, friendly staff. Purchased a CPO vehicle from out of state and had a smooth time doing so. The vehicle's listing was accurately described and had all documentation available electronically to help make a better decision (original window stick, Carfax, service history). Jason, our sales specialist, was very inviting, knowledgeable, friendly, and gave us the space needed when looking to make a major household purchase. I'd absolutely recommend checking out this dealership even if it's not close by. ”

“ I came in for a normal service visit not knowing that I had picked up a nail in my tire. Thank you all for recommending the Allstate Tire and Wheel coverage! It covered my $250 tire and they took care of the whole thing! ”

“ Jeff, Austin, and the entire staff are great. I drive an hour from Michigan because this is the best Lexus dealership around. Both sales and service are top tier. Highly recommended by a lifelong Lexus customer ”

“ This dealership is amazing. Denise helped me from start to finish while trying to purchase our new GX. I spoke with sales people all over the country and she was by far the most knowledgeable, friendly and helpful. I would love to deal with her again and you should to! Her services were top notch! Cheers to you Denise, wishing you the best! ”

“ We were in the market for a used vehicle. After spending 2 full days searching, we came across this dealerahip. For starters, don't expect to be hounded like other dealerships! We were able to browse for a bit before we searched someone out. We got Jim and he was super helpful. Let us do the test drive, general inspection, and he even spoke with us about our current vehicle and options for selling it. Well, an hour later and we drove off in our new (to us) car! Love it! And he even reimbursed us for the first gas fill up (would have done it same day but we finalized the deal after service closed.) Would ABSOLUTELY do business with them again! Looking forward to come back when we're in the market for my wife's new vehicle. ”

“ I shopped online for pre-owned vehicles and dealt with Jason Kehoe. The whole experience was top notch. After finding a low mileage vehicle, Jason dealt with me with transparency that gave me confidence that I was getting a very fair deal. I would return to Lexus of Toledo for future purchases and would be happy to deal with Jason. ”

“ Great staff with initiative to help you find what you want and need. ”

“ I purchased a TX hybrid today. Jim was amazing! He made the entire car buying process smooth as ever. He walked me through every step of the process. This was my first of many Lexus purchases! ”

“ Jessica was outstanding and very professional and polite. Austin in the finance department, was professional as well! I would definitely recommend this dealership! ”

“ A total class operation. From the reception desk to my salesman Jason to Austin in the finance office, all were friendly and professional. One of the best car buying experience i have been through. ”

“ Great service ”

“ Jim Schenk was amazing to work with! I drove from Columbus just to do the deal with him. He has a wide knowledge base about cars and was very helpful in guiding me towards the best scenario for my needs and wants. I was impressed with Jim and the entire team at the dealership for getting the deal done quickly and effortlessly. ”

“ Great place to buy and service your vehicle ”

“ EXCELLENT sales person Scott! He went out of his way to find the vehicle we wanted. He called us and continued to reassure us that he was still looking. When the vehicle came in he immediately contacted us and held the vehicle until we had an opportunity to look at it. He went above and beyond in every aspect! The gentleman that went over our vehicle to help familiarize us with it was exceptional too. Every person that we dealt with in any aspect of our purchase was exceptional. I highly recommend them and would happily return again if I’m in the need of another vehicle. ”